How can I fix an Exception Error?
If you see an Exception Error from Barcode Producer, this likely indicates a problem with your preferences file. Here's how to fix it:
- Quit out of Barcode Producer if it's running.
- Delete the "Barcode Producer.xml" file at the following path:
Mac: /Users/username/Library/Preferences/Intelli Innovations, Inc./Barcode Producer.xml
Windows: C:\Users\username\AppData\Roaming\Intelli Innovations, Inc\Barcode Producer.xml
On a Mac, this is the user's Library folder – not any other library folder. The user's library folder might be hidden – here's how to show it.
On Windows Vista/7/8/10, the “AppData” is typically hidden - search Windows help for “show hidden files” to enable view options for hidden folders.
When you've cleared the Preferences file, launch Barcode Producer, then re-enter your activation code when prompted.