Billing & Renewals

Orders, invoices, renewals, and payment methods are handled by FastSpring, our order fulfillment provider. Owners can access them via the Billing page of your account.

Orders and invoices#

Every email receipt has a “view invoice” link. The billing contact can also click Open Billing on FastSpring on the Billing page to see every order and invoice, and to update the card on file. If you’re a billing contact who isn’t a user in the account, the “view invoice” link in any FastSpring receipt email works for you, too.

Need a quote or invoice before you buy? Here’s how to get one.

Renewals#

Your Update Plan renews through FastSpring, and the billing contact manages renewals from Open Billing on FastSpring. The License page shows whether your Update Plan renews or ends, and when:

• Not set to renew? Email us and we’ll set it to renew automatically.
• Already ended? Renew it from the Billing page; the License page links there. More about the Update Plan

The billing contact#

The billing contact is the person who placed the order. They manage payment methods and orders on FastSpring, and they don’t need a license of their own. Only the billing contact can open billing on FastSpring. To change the billing contact, email us.

Buying more user licenses and add-ons#

The Billing page also has Add Licenses and Add-Ons. You’re signed in, so purchases are added to your account. More about adding users and add-ons.